The night call is for one situation: the entrance strike is dead and the residents cannot get in. Sunday to Thursday, 19:00 to 22:00. Not after 22:00. Not Friday afternoon. Not Saturday.
At the riser. The face stays out of the job photograph. The cables are the point.
45 minDiagnosis, no parts. If we cannot find a fault and we fit nothing, the visit is not charged.
350ILS for that diagnosis. A booked survey, so we write a quote, is 280 and is credited if you order within 60 days.
490ILS night lockout, on top of parts. Only a dead entrance strike, Sunday to Thursday, 19:00–22:00.
12 moLabour and the parts we supply, from completion. The annual visit, lenses and the disk, is 890 ILS.
What the desk will book
Sunday to Thursday, 08:00 to 17:00. Friday, 08:00 to 13:00. A diagnosis visit is 350 ILS for up to 45 minutes with no parts. If we cannot find a fault and we fit nothing, that visit is not charged. A survey you booked so we would write a quote is 280 ILS, credited if you order within 60 days.
Parts are priced from the card, or in writing if the card does not cover them, before they go on the wall. We do not fit a panel and then invent the price in the stair. The person who meets us needs a key to the street door, the cupboard, and any flat that is part of the test. If we wait more than half an hour because a flat will not open, the terms allow a waiting charge. Read that line before you book eight flats and hope they are all home.
The annual visit, 890 ILS for one building, is practical. We clean lenses, check that the recorder’s clock still matches a phone, and see whether the disk is reporting errors. We do not rearrange the committee’s passwords on that visit unless you asked us to.
Night calls, with the limits written down
Sunday to Thursday, 19:00 to 22:00, call-out 490 ILS on top of any part. The condition is simple. The electric strike at the entrance is dead, and people who live there cannot enter. Phone 03-558-4726 and say “lockout”.
These are not night calls. A handset that hums. A camera with a dirty dome. A resident who forgot the code. A committee argument about a recording. An app that will not log in. All of that waits for the next working morning, when we can see properly and when the neighbours are not listening to a drill.
We do not come after 22:00. Friday after 13:00 is closed. Saturday is closed, including WhatsApp. A message left on Saturday is read on Sunday. If the door leaf itself has failed — the closer, the hinge, the wood — call a locksmith. A strike we fit on Sunday will not help a door that is off its frame on Saturday night.
Have this ready when you call
Building address, floors including ground, number of flats or suites.
Whether any handset still rings.
Who holds the admin password, and whether they will be there or on the phone.
For a lockout: which door, and whether residents are actually shut out.
For a camera fault: which view has gone, entrance or stair or gate, not “the system”.
Labour and the parts we supply carry 12 months, as the terms describe. The old riser we did not replace does not become our riser because we hung a new panel on it. Water in an open cupboard is not a warranty claim. A password that was shared with the entire building group is a new password, not a mystery fault.
To book a working-day visit, use the quote form or call the desk. The form rejects Saturday. The desk rejects it too.
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